Changelog
Duplicate Ticket Merge for Zoho Desk
0.1.0 — private beta (21 September 2026)
- Duplicates panel on the ticket detail page: same contact, same subject, or same contact + similar subject.
- Department scan (top band): 7, 14 or 30 days, up to 1,000 tickets per scan, duplicate groups with checkboxes.
- Preview before every merge; typing MERGE is required above 20 tickets.
- Merges in batches that respect Zoho Desk's merge limit; pause, resume and cancel.
- Private audit note on the master ticket.
- Settings: matching window, similarity threshold, include closed tickets, allow merging.
Duplicate Ticket Merge